Refund Policy

1. General Policy — No Refunds After Processing

SMARTPATH AI LLC operates an AI-powered image transformation service. Each avatar generation request consumes real computational resources, including GPU processing time and third-party AI inference costs, that are incurred immediately and irreversibly upon request. For this reason, and in accordance with standard digital services practices:

2. The Only Eligible Refund Condition

A refund may be granted exclusively under the following single condition:

The following situations do NOT qualify for a refund under any circumstances:

• ✕Dissatisfaction with the artistic style, likeness, or quality of AI-generated outputs
• ✕Having consumed any portion of your monthly render quota
• ✕Accidental purchase or incorrect plan selection after license activation
• ✕Change of mind or no longer needing the Service
• ✕Third-party payment provider fees or currency conversion losses
• ✕Account suspension or termination resulting from a violation of our Terms of Service
• ✕Service unavailability due to scheduled maintenance or force majeure events
• ✕Issues with your own device, browser, or internet connection

3. How to Submit a Refund Request

If you believe you meet the sole eligible condition described in Section 2, you must submit a refund request within 48 hours of your purchase date. Requests submitted after this window will not be considered.

Your request must be sent by email to contact@smartpathavatar.online and must include all of the following:

• —Your full name and registered email address
• —Your payment transaction reference or order ID
• —Date and time of purchase
• —A detailed description of the technical failure encountered
• —Screenshots, screen recordings, or error logs evidencing the failure
• —Confirmation that no AI rendering was initiated or processed

4. Review Process & Timeline

Upon receiving a refund request, SMARTPATH AI LLC will:

1. 1.Acknowledge receipt of your request within 2 business days
2. 2.Investigate the reported technical failure against our server logs and infrastructure records
3. 3.Verify that no AI processing was performed on your account
4. 4.Communicate our decision within 5 business days of acknowledgment

SMARTPATH AI LLC reserves the right to approve or deny any refund request at its sole and absolute discretion. Approval of a refund in one case does not create an obligation or precedent to approve future requests.

5. Refund Method

Approved refunds will be processed back to the original payment method used at the time of purchase. Processing times vary by payment provider but typically take between 5 and 10 business days to appear. SMARTPATH AI LLC is not responsible for any delays imposed by the payment provider or financial institution.

6. Chargebacks & Payment Disputes

We strongly encourage users to contact us directly at contact@smartpathavatar.online before initiating any payment dispute or chargeback with their bank or payment provider. Filing a chargeback without first contacting us is a violation of these Terms.

In the event of a chargeback or dispute initiated outside of our refund process, SMARTPATH AI LLC reserves the right to immediately suspend the associated account, reverse any remaining license access, and provide our payment providers and the relevant financial institution with full transaction records, usage logs, and evidence of service delivery, as necessary to contest the dispute.

7. Governing Law

This Refund Policy is governed by the laws of the State of Montana, United States and forms an integral part of our Terms of Service.

8. Contact